Banfield Pet Hospital, Lexington KY: Comprehensive Veterinary Care with Wellness Plans

Banfield Pet Hospital Introduce

For pet parents in the Kentucky region seeking a structured and proactive approach to their pet's health, Banfield Pet Hospital in Lexington offers a comprehensive model of veterinary care. Operating as a full-service Animal Hospital and Veterinarian, Banfield is known nationally for making routine and preventive pet healthcare more manageable and accessible, primarily through its subscription-based Optimum Wellness Plans® (OWP).

Located conveniently inside the PetSmart on Pavilion Way, this facility is designed to support the complete well-being of dogs and cats, from puppyhood through their senior years. While the standard of care includes critical procedures like General surgery and Spays and neuters, the primary focus is on preventative medicine—ensuring that pets receive consistent, high-quality care to detect and manage health issues early.

Customer feedback often highlights the effectiveness of the Banfield plan in helping budget for regular expenses like Vaccinations and annual exams. As one client notes, enrolling in the adult plan for their dog was considered "worth it" for the managed costs of shots and routine care, showcasing how the OWP structure is perceived as a practical financial tool for pet ownership in the area. The hospital prides itself on offering a welcoming, LGBTQ+ friendly environment and a broad spectrum of services to address common and complex pet health concerns. However, clients should note that while the Lexington staff, like the dedicated tech/receptionist "Jose," are often praised, there have been occasional concerns raised regarding communication and continuity of post-operative care, suggesting that pet owners should confirm their specific care needs with the veterinary team upon every visit.

Location and Accessibility

Banfield Pet Hospital is situated in a high-traffic retail area, offering excellent convenience for Lexington residents. The hospital's location is:

Address: 1945 Pavilion Way, Lexington, KY 40509, USA

This spot places it near the intersection of Man o' War Boulevard and Nicholasville Road, making it an easy-to-find destination for anyone running errands or visiting the surrounding PetSmart. Being inside PetSmart also provides pet owners with immediate access to supplies, food, and other services.

The clinic emphasizes organization and focused service delivery by implementing a policy where an Appointment is required or Appointments are recommended. This system helps to minimize wait times and ensures that each pet receives the dedicated attention they need from the veterinary team. For physical accessibility, the facility is prepared to welcome all clients:

Wheelchair accessible parking lot: Dedicated spaces are available to make entry to the PetSmart location easier for clients with mobility needs.

Furthermore, the clinic maintains an inclusive atmosphere, explicitly noting that it is LGBTQ+ friendly, ensuring a respectful and welcoming environment for all members of the Kentucky community.

Services Offered

As a modern Animal Hospital, the Banfield on Pavilion Way provides a comprehensive range of preventive, diagnostic, and surgical services for dogs and cats. The focus is on integrated care to promote a long, healthy life for all patients:

Preventive Wellness: Essential services including core Vaccinations, annual Comprehensive exams (often two per year under the OWP), and consistent Parasite control strategies.
Advanced Diagnostics and Imaging: Utilizes high-tech equipment for internal evaluation, including Digital radiography (X-rays) and Ultrasonography for non-invasive imaging.
Surgical Care: The team is skilled in providing common but critical procedures such as Spays and neuters and other necessary General surgery.
Dental Health: Routine maintenance is available through General dentistry services, which typically include cleanings and examinations.
Medical Management: Diagnosis and treatment for various internal conditions, including Gastrointestinal illness diagnosis and treatment.
Behavioral and Wellness Support: Offers specialized Behavior advice, Nutrition advice, and focused Coat and skin care treatment and Medical grooming for pets with special requirements.
Identification and Security: Implements Microchipping to provide peace of mind and improve the chances of reuniting lost pets with their families.
Compassionate End-of-Life Care: Provides empathetic support and services through structured End of life care programs.

Features / Highlights

The distinct features of Banfield Pet Hospital that appeal to the Kentucky pet-owning public are centered on convenience, cost management, and a comprehensive care model:

Optimum Wellness Plans® (OWP): This is the clinic's hallmark feature—a set of year-long, subscription-based packages that bundle preventive services like unlimited office visits, exams, and vaccinations for a monthly fee. These plans help pet owners budget for routine care and often include discounts on non-plan services.
Strategic Retail Location: Situated inside PetSmart, the hospital provides unmatched convenience. Pet owners can seamlessly combine vet appointments with shopping for food, supplies, and other pet products.
Focus on Advanced Diagnostics: The use of Digital radiography and Ultrasonography ensures that the veterinary team has state-of-the-art tools for accurate diagnosis, moving beyond basic examinations for complex issues.
Unlimited Office Visits: A major benefit of the OWP, allowing clients to bring their pet in for check-ups or concerns (not emergency or illness treatment) without incurring an office visit fee.
Virtual Veterinary Access: The Banfield system often includes access to 24/7 veterinary advice services (such as Pet Chat™) and virtual visits, which are incredibly valuable for quick guidance or non-urgent questions from the comfort of a Kentucky home.
Inclusive Environment: The commitment to being an LGBTQ+ friendly space ensures that all community members feel respected and comfortable when seeking care for their animals.

Contact Information

To schedule a required or recommended appointment and learn more about the Optimum Wellness Plans®, Kentucky pet owners can use the following contact information for the Banfield Pet Hospital on Pavilion Way:

Address: 1945 Pavilion Way, Lexington, KY 40509, USA (Inside PetSmart)
Phone: (859) 263-9776
Mobile Phone: +1 859-263-9776

What is Worth Choosing Banfield Pet Hospital?

For pet owners in the Lexington area, choosing Banfield Pet Hospital is primarily a choice for a predictable, budget-friendly approach to long-term preventive care. The Optimum Wellness Plans® are particularly advantageous for those who want to spread the cost of routine Vaccinations, twice-yearly Comprehensive exams, and other wellness services across the year, making high-quality, continuous care financially manageable.

The accessibility provided by the location inside PetSmart and the availability of advanced tools like Digital radiography and Ultrasonography mean that pets receive comprehensive care conveniently. While individual experiences with specific locations can vary, the overall structure provides a powerful framework for proactive pet health management. For those prioritizing routine health maintenance and cost predictability for their dogs and cats, Banfield’s model offers a clear, structured solution that makes staying on top of yearly health goals simpler and more convenient than many traditional veterinary practices in Kentucky.

Banfield Pet Hospital Services

Veterinarian
Behavior advice
Coat and skin care treatment
Comprehensive exams
Digital radiography
End of life care
Gastrointestinal illness diagnosis and treatment
General dentistry
General surgery
Medical grooming
Microchipping
Nutrition advice
Parasite control
Spays and neuters
Ultrasonography
Vaccinations

Banfield Pet Hospital Details

Accessibility
Wheelchair accessible parking lot

Crowd
LGBTQ+ friendly

Planning
Appointment required
Appointments recommended

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

Banfield Pet Hospital

Kentucky Fayette County Lexington Hamburg Area Pavilion Way

1945 Pavilion Way, Lexington, KY 40509, USA

Banfield Pet Hospital Reviews

An average rating of ★4.1 from 153 user reviews.

priceplanmoneyprescriptioninsuranceexamchecknurseeducatedwellness

★ 5★ 4★ 3★ 2★ 1

My dog axel had surgery to remove a growth from his ear 3 days ago so it could be sent off to pathology. His ear & majority of his head was wrapped with gauze & coban and we were told to come back in 2 days to take the wrap off. So, we went in yesterday and after removing the wrap, they said his ear was still bleeding decided to put another one on. Then they charged us $57. We checked out but Axel was breathing really weird & having retractions so we asked if the vet could check him to make sure he was breathing okay since that symptom is on the post op worksheet listed as "watch for." At first the girl at the desk (receptionist, maybe technician?) just kept talking in circles when we asked to see the vet again, giving reasons why he could be breathing like that but what she was saying didn't make sense. Then, she said we should just video the breathing at home and call later if something was wrong. I said I didn't need to video it because it was actively happening and we again asked to speak to the vet. The receptionist (?) said he was probably breathing like that because he was "trached." For starters, he was not trached. He was intubated. These are vastly different things. So, I again asked to see the vet. Finally, we get in a room and the vet comes and she started with "his lungs sound fine, the grunting is probably from some soft palette inflammation from being intubated." But then she continued to say we could go to the ER to get him a chest x ray if we are worried. But a chest xray would not determine if his throat is swollen. So I asked if they could just check his airway/look at his throat & she said they can only do that if he is under anesthesia. I said being sedated & intubated is what started this issue so we don't want him to have to be intubated again. We left but we were unimpressed with the service. Well, this morning I called because Axel's head wrap had come off last night. I am not sure who wrapped his bandage yesterday but Axel has gotten it off 4x since the appointment even though he is wearing his cone. We have tried our best to get the bandage back over his ear so he is not bleeding everywhere but I know it needs to be rewrapped. I called & told Banfield what happened and that I don't know who wrapped his head but it won't stay in place and asked if I can bring him in to have it rewrapped because the first time he was wrapped, it stayed on really well. This girl, the same girl as yesterday, told me to take him to the ER for a bandage change. I said "so after paying you all to do the procedure, paying you all to wrap his head yesterday, now i am supposed to pay an emergency vet bill for something that is absolutely not an emergency?" She said well they may want to sedate him to change the bandage. I said well he was having breathing issues from being intubated so we would opt out of sedating him again. I asked to speak to the vet and she said "she's busy, shes going to recommend the ER." She did not let me speak to the vet. So over the last 2 days, we have been told to go to the ER for 2 completely different things, neither of which were an emergency, and we did not want to pay the outrageous ER bill when Banfield was already paid to be managing his care. The only saving grace at this place is their tech/receptionist named Jose. He is always friendly & helpful.Nonetheless, THANKFULLY, the staff at the Lansdowne location (Tates Creek) were much more helpful & kind. They have accommodated us & are taking over the post op care of Axel and they apologized on behalf of the Hamburg location. The receptionist allowed me to speak with a nurse immediately and the nurse was so helpful! If you choose Banfield, go to the Lansdowne location! They are friendly, helpful, & very educated.photos added of my pup at Banfield & at home in his cone
January 12 · Eva Davis
A good annual w the doodle on the puppy plan. Updated to the adult Banfield plan for year 2. Think it’s worth it based on statements displaying msrp for shots then so called “discounts” just like health insurance does, anyhow going with it, he checks all the boxes and I have no problems or extra incurred expenses from being a pet owns on the Banfield puppy plan.
March 30 · Leah Anderson
Just had the worst experience in my life!! Office staff rude not helpful especially the office manager who told me to “check myself “ when I questioned why our dog was getting the treatment or lack of treatment. All they wanted to do is sedate him because he’s out of control. He’s had numerous visits before but now he’s aggressive & has always been (lie) please don’t take the pet you love to this place!!! Just a thought, if he has always been aggressive why would you schedule him again for a visit that couldn’t be done. Again very disappointed & very concerned with how he was treated when we couldn’t see what was going on behind doors!!!!
February 10 · Robin Edwards
My dog was heart worm tested , I bought the medicine from here at the testing when I decided to buy to go with a different place to buy the medicine from here the problem came up they refused to verify to Amazon because they said the one at this company that was my dog,s droctor had left the company and there fire I would need to have him RETESTED what BS I am seeking legal advice
June 22 · Sue “minime”
This place is good for an emergency, or if you are rich. If however you are middle or upper middle class, you won’t use this hospital because their prices are outrageous. I found another more attentive, move caring veterinarian that charged a quarter of the price and the medications was also a lot cheaper. They will try to get you to signup for one of their packages(which are overpriced) and because their turnover is high, you’ll never see that person again). Also, Banfield Pet Hospital will not work with other Veterinarians. Grade: F
May 10 · Col. Jordan Palmer (Jordan Bowling Palmer)