Metropolitan Veterinary Specialists & Emergency Service Louisville KY: 24/7 Expert Care

Metropolitan Veterinary Specialists and Emergency Service Introduce

For pet owners across Kentucky, the peace of mind that comes from knowing highly specialized, round-the-clock medical care is available for their beloved animals is invaluable. **Metropolitan Veterinary Specialists and Emergency Service (MVS)** in Louisville, KY, is the region's leading comprehensive **Specialized Hospital** and **Emergency Veterinarian Service**. Operating as a full-service **Animal Hospital**, MVS focuses on providing advanced, expert-level care for challenging health issues and unforeseen emergencies that exceed the scope of a typical primary care veterinarian.

The core mission of Metropolitan Veterinary Specialists is to serve as a high-quality referral and emergency pet hospital. They work in close partnership with family veterinarians throughout the state to ensure a seamless continuation of care when a pet requires complex diagnostics, specialized medical treatment, or immediate **Emergency and Critical Care**. This collaboration, coupled with a deep commitment to efficient and compassionate service, is what makes MVS a critical resource for Kentucky pet parents facing their pet’s most urgent health needs. Their dedicated team of specialists and emergency doctors are on-site 24 hours a day, 7 days a week, ensuring that expert help is always available.

Location and Accessibility

The facility is strategically located in Louisville to provide rapid access for residents across the greater metropolitan area and those driving in from surrounding Kentucky communities for specialized care. The address is:

11800 Capital Way, Louisville, KY 40299, USA

Located in the 40299 zip code, the hospital is equipped with comprehensive amenities to make the experience as stress-free as possible for clients. Accessibility and comfort are prioritized through several features:

**Parking:** Abundant **Free parking lot** and **On-site parking** for convenience during stressful emergency visits.
**Accessibility:** The facility includes a **Wheelchair accessible entrance**, **Wheelchair accessible parking lot**, **Wheelchair accessible restroom**, and **Wheelchair accessible seating**.
**Amenities:** A **Restroom** is available, along with a **Gender-neutral restroom**, emphasizing an inclusive environment for all members of the Kentucky community.
**Inclusivity:** MVS is noted as being **LGBTQ+ friendly** and a **Transgender safespace**.

While the **Emergency Veterinarian Service** is always open for urgent needs, appointments are recommended for all non-emergency, specialized visits to ensure that the appropriate specialist is available and prepared for the consultation.

Services Offered

As a **Specialized Hospital**, MVS offers an extensive and deep range of services, far beyond typical **General Practice** or **Primary Care**. Their service catalogue is built around advanced diagnostic and specialized medical disciplines:

**Emergency and Critical Care:** Available 24/7, including the **Intensive Care** unit and **Animal Icu** for immediate life-saving interventions and monitoring.
**Specialty Services (Requires Referral):**
- **Internal Medicine Service** for complex conditions and **Chronic Disease** management, often involving **Advanced Diagnostic** procedures.
- Specialized **Vets Surgery** and **Surgical Procedures**, including **Surgery For Dogs**, covering everything from routine procedures to complex reconstruction.
- **Veterinary Dentistry** for both **Canine Dentist** and **Cat Dentist** needs, providing advanced **Dental Procedures** and **Periodontal Treatment**.
- **Veterinary Dermatology** (**Dermatology Skin**) and **Vets Dermatology** services, including **Allergy Testing** and specialized diagnostic procedures like **Video Otoscopy**.
- **Veterinary Eye Care** for **Diseases Of The Eye** and comprehensive ophthalmology.
- Neurology and Sports Medicine.
**Diagnostics and Treatment:** Utilization of an **In-House Laboratory** for fast **Blood Work** and **Laboratory Testing** to facilitate quick and accurate diagnosis and treatment.
**General Anesthesia:** Safely administered for all surgical and complex **Dental Procedures**.
**Hospice Care:** Providing compassionate support for end-of-life care, a crucial aspect of **Comprehensive Medical Care**.

Features / Highlights

Metropolitan Veterinary Specialists is defined by its ability to offer truly advanced care backed by exceptional expertise and a profound commitment to communication. Key highlights include:

**Board-Certified Specialists:** The hospital is staffed with board-certified specialists in fields like surgery, internal medicine, dentistry, neurology, and dermatology, making it a premier referral center in Kentucky.
**24/7 Emergency Availability:** The facility is constantly open, providing immediate **Emergency Care For Your Pet** at any hour, which has proven life-saving for pets traveling long distances for urgent medical attention.
**Exceptional Communication:** Clients consistently praise the staff and doctors for being courteous, helpful, and highly communicative. Regular updates via phone calls—sometimes twice a day—during a pet's stay provide immense comfort to worried pet parents.
**Transparency and Honesty:** Reviews indicate that the clinic is "clear and upfront" with costs and treatment plans, ensuring clients understand the charges and the necessary medical path, even when dealing with costs that are "average" for a specialized emergency setting.
**Compassionate, Efficient Care:** The staff is noted for acting quickly and efficiently in urgent situations (like diagnosing a urinary blockage in under 20 minutes) while simultaneously displaying kindness and a personal touch, such as creating a custom cast for a recovering dog.

Contact Information

When seconds matter, having the correct contact information is vital. For immediate **Health and Emergency** needs or to arrange a referral for specialized care, use the following:

Address: 11800 Capital Way, Louisville, KY 40299, USA

Phone: (502) 266-7007

What is worth choosing

For Kentucky pet owners, choosing Metropolitan Veterinary Specialists and Emergency Service is a choice for the highest tier of **Veterinary Care** available in the region. You choose MVS for their ability to manage complex, life-threatening, and specialist-requiring conditions that local primary vets cannot handle. Whether your pet needs a consult with a **Veterinary Dermatologist** for persistent skin issues, intricate **Surgical Procedures**, or a true emergency visit at 3 a.m., MVS has the board-certified experts and the technology to deliver. The testimonials speak for themselves: pets have been diagnosed and received life-saving treatment within minutes of arrival, even after driving two hours from their hometown.

The combination of their unparalleled medical capability in **Specialized Care** and their humane, compassionate approach—demonstrated by frequent communication and personalized touches—makes MVS the indispensable safety net for responsible pet parents across the Commonwealth. When your pet's life or long-term health is on the line, the expertise and 24/7 dedication of Metropolitan Veterinary Specialists are undeniably worth choosing.

Metropolitan Veterinary Specialists and Emergency Service Pet Supply

Animal Hospital
Advanced Diagnostic
Allergy Testing
Animal Icu
Blood Work
Canine Dentist
Cat Dentist
Comprehensive Medical Care
Dental Procedures
Dermatology Skin
Diagnostic And Treatment
Diseases Of The Eye
Emergency And Critical Care
Emergency Care For Your Pet
Feline Medicine
General Anesthesia
General Medicine
General Practice
Health And Emergency
Husband Caring
In-House Laboratory
Intensive Care
Internal Medicine Service
Laboratory Testing
Medical Treatment
Medicine Veterinarian
Periodontal Treatment
Primary Care
Specialized Care
Specialty Services
Sports Medicine
Surgery For Dogs
Surgical Procedures
Veterinary Dentist
Veterinary Dermatologist
Veterinary Dermatology
Veterinary Eye Care
Vets Dermatology
Vets Surgery
Video Otoscopy

Metropolitan Veterinary Specialists and Emergency Service Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Assistive hearing loop

Amenities
Gender-neutral restroom
Restroom

Crowd
LGBTQ+ friendly
Transgender safespace

Planning
Appointments recommended

Parking
Free parking lot
On-site parking

Metropolitan Veterinary Specialists and Emergency Service Photos

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Metropolitan Veterinary Specialists and Emergency Service Location

Metropolitan Veterinary Specialists and Emergency Service

Kentucky Jefferson County Louisville Capital Way

11800 Capital Way, Louisville, KY 40299, USA

Metropolitan Veterinary Specialists and Emergency Service Reviews

An average rating of ★3.9 from 1570 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I see so many people giving them bad reviews due to the price. We have had to utilize emergency vet hospitals three times now unfortunately and they are about the same as the others. I will say they took real good care of Maylee, acted quick, communication was on point, and very friendly staff. From the moment I called, to driving an hour and a half, to them getting her back for care was very efficient. They kept her for two nights, did a reconstruction surgery and then we were able to come get her. Like I said before, the price was average as the others we utilized. They were clear and upfront with everything they did and the charges. She even came home with a cast with ghosts and candy corn on it. I would recommend them to any other pet parent.
October 01 · Chrystal Hardin
When our hometown emergency vet turned down our sweet Milo because they were full and had no openings, we drove the two hours to Louisville to save his life…and save his life they did!Milo was near death when we arrived there and within less than 20 minutes they had diagnosed him (a complete urinary blockage), and began the treatment he needed.The doctors and staff were very courteous and helpful at all times. We received phone calls twice a day durning his three day stay, as well as being treated wonderfully if we would call to check on him additional time.They did a great job educating us as to what the near future might look like, and in fact they were exactly right. He ended up having surgery (here locally) to hopefully permanently correct the problem.We have no doubt that, without Metropolitan, we would no longer have Milo with us and our lives would be a whole lot more empty. Five stars to this amazing emergency clinic!
June 26 · No Drama Llama
Wanted to pop in & leave a review. We didn’t know if our dog would survive the fall she had, or ever be able to walk again if she pulled through. She’s walking and thriving as best as she can and that wouldn’t be possible without the neurologist on staff, and the staff in general. Thank you for saving my soulmate. A special thank you to the technicians who always handled her with care. The tender communication and genuine concern for a horrible situation did not go unappreciated. We can’t thank you all enough.
September 03 · Shelby Dupler
Money hungry, questionable billing practices and insensitive employees.I was told the estimate for my dog’s care would be $900–$1200, and that they would call me before going over that. They had me sign a tablet and stated it was just consent for them to treat my dog. The person that did the intake with my dog told me they don’t foresee it even being close to the deposit amount since it was stitching him back up. They ended up charging me $1225.40 with no call, no approval, just charged.I waited in my car for over 2.5 hours before being told to drop my dog off, even though I was told only one person was in front of me. Now, I understand, there may be other emergencies that come in. I can promise you, after sitting in the parking lot for 2.5 hours waiting that there were no emergencies that came in.When I brought my dog in after waiting, I was told it would take another 1–2 hours and my dog should be ready to be picked up. I ended up receiving an update at 130 pm (he was dropped off at 1230 pm. Also, no charges were mentioned) and was going over everything I told the person at intake. This conversation was interrupted and was told I would be called back right away. I received a call five hours later and was told discharge would take another minute (a minute to this clinic means another hour), but thanked me so much for my patience.When I arrive, the receptionist told me it was $324 and asked for my payment. I told him that I already paid the deposit, which is when he told me that it was additional. Again, no one called me. No one told me anything. I told him this very calmly in which he printed off a page and said “well you agreed to it” and showed me where I signed. I told him that I was given an iPad to sign but was not shown what I was signing and told it was for consent to give treatment, not for that amount of money. (Yes, I learned a very valuable lesson about reading every small detail and not trusting word of mouth.)I waited over 40 minutes to talk to the vet about the bill because I didn’t understand why it was so high & his initial surgery was only $450 with meds included. I was told the vet would be there. Never came out. At that point, my dog had been through enough and I had found a way to pay.When I paid, the receptionist was rude & kept stating that fact that they were busy — that’s why someone didn’t call me. I 100% understood until that point. As a business, you have an obligation to do what you say you are going to do, especially when I told them this is an unforeseen situation and I needed to know beforehand. She gave me the receipt, I was charged not once but twice for an ecollar. 730 pm comes around, bill had been paid for more than 15 minutes & was told they were getting his stuff ready, & he hadn’t been discharged, even though they told me he was ready over an hour & a half ago.Regarding the ecollars that were priced almost to $50, I made them take both off immediately since I have them at home. However, this says two very important things: this place is money hungry and will try to get away with overcharging. Ecollars are $15-20 regularly.This place clearly has a pattern of vague pricing, poor communication, and questionable billing practices from not only my experience but many others as well. I will not be returning, and I suggest anyone coming here get everything in writing, ask for updates frequently, and double-check every line of your invoice.Scratchpay and care credit are not always viable options for people. If you all care so much about pets like you claim you do, hire more compassionate people, offer flexible payment plans in house, take time to understand situations.UPDATE: photos of my dogs stitches are attached. This is what cost me $1200? Even the person at intake said staples should be used given the area.I asked the vet what I could do to ensure this doesn’t happen. The answer was “keep the cone on” which has been on at all times. He doesn’t play, run or jump. So now what? I have to pay you all or some else another $1200 to fix another vets mistake?
July 08 · Alyssa McCarthy
My sweet, almost 4yr old, Shih Tzu, Dex has always been a healthy dog! He’s spunky, energetic, and full of personality. You can imagine my surprise when I woke up one morning to find him lethargic, running a fever, shivering and diarrhea. We took him to a local emergency vet who released him the next day. Our main vet saw him right away and immediately referred us to Metro. His white blood cell count was extremely low. The staff at Metro were amazing. From the first phone call all the way to saying Goodbye! They worked diligently to help my boy. Dr. Owens was fantastic. She took the time to answer my 900 questions and was reassuring. His main tech, Madge…let me tell you! LOVE this sweet lady! Compassionate, caring, and kind. She not only made us aware of the extra love she gave Dex but she was so genuine and nurturing with him. I will forever be grateful for all of them making our “nightmare” easier to navigate and handle.
May 09 · Mariah Fenwick