Petco Introduce
For pet owners across the Louisville area and the broader Kentucky region, having a reliable, one-stop destination for all animal needs is a significant convenience. The Petco store located in the Eastgate area of Louisville, on Shelbyville Road, serves this essential role, positioning itself as much more than just a pet supply store. This location functions as a comprehensive pet wellness center, offering a vast inventory of foods, accessories, and supplies, alongside a crucial array of in-store services designed to support the health and happiness of dogs, cats, small animals, and specialty pets like fish and reptiles.
Recognized in the industry as a leading retailer, this Petco location is part of a national brand committed to the well-being of pets. The store aims to provide Kentucky locals with everything from premium nutrition and innovative toys to critical preventative healthcare and behavior training. By hosting multiple services under one roof, the store makes it easier for busy Kentuckians to manage their pet's routine care, whether it’s stocking up on food or scheduling a vaccination.
The store environment is designed for a quick and efficient visit, yet it maintains dedicated departments for specialty pets, including a full aquatics section. However, as with any large retail environment, the quality of customer guidance can sometimes vary. While some customers praise the staff's knowledge and helpfulness, particularly in specialized areas like fish and reptiles, other experiences highlight the importance of pet owners conducting their own research, especially when dealing with complex setups or new animal additions. The key advantage remains the sheer convenience and breadth of product selection available for every type of companion.
The Petco store is strategically situated on 12695 Shelbyville Rd in Louisville, KY 40243, placing it squarely within the popular Eastgate retail hub. This area is easily accessible for residents of Middletown, Jeffersontown, and other surrounding communities that make up the eastern sector of Louisville. Its location along the busy Shelbyville Road corridor ensures quick driving access and connection to major local routes, making it a simple stop on the way home from work or during a weekend errand run.
The surrounding shopping center provides ample, dedicated parking, which is a major convenience for customers managing leashed pets or large hauls of food and supplies.
The store prioritizes accessibility for all Kentucky patrons and their pets. Key structural amenities include:
- Wheelchair Accessible Entrance
- Wheelchair Accessible Parking Lot
- Wheelchair Accessible Restroom
This Petco is designed to facilitate a quick visit, offering in-store shopping during extensive hours. Standard operating hours are typically 9:00 AM to 9:00 PM on weekdays and Saturdays, with slightly shorter hours on Sundays, though local customers are always advised to call ahead to confirm current times.
Beyond retail inventory, the Petco Louisville-Eastgate location is distinguished by its comprehensive in-store services, aimed at fulfilling the wellness cycle for all pets.
- Dog Grooming: Full-service professional grooming is available for dogs, including baths, haircuts, nail trimming, and specialty treatments, providing essential hygiene and comfort services.
- Vetco Vaccination Clinic: The store hosts a Vetco Vaccination Clinic, which offers low-cost, preventative care, including core and lifestyle vaccines, microchipping, and basic diagnostic testing (such as Heartworm and Fecal testing) on a scheduled or walk-in basis, often without an office visit fee.
- Dog Training: Professional dog training classes are available, ranging from puppy socialization and basic obedience to more advanced behavioral and trick training, taught by certified trainers.
- Live Pet Sales: This location is a dedicated pet store, fish store, goldfish store, reptile store, and tropical fish store, featuring a selection of live animals for sale, including fish, reptiles, and sometimes small animals and birds.
- Adoptions: The store regularly partners with local Kentucky animal welfare organizations and shelters to host adoption events, helping find forever homes for dogs, cats, and other pets in the community.
- Self-Serve Dog Wash: Customers can utilize the on-site self-serve facilities for a convenient way to bathe their dogs without the mess at home, complete with waist-high tubs and professional-grade dryers.
- Convenience Shopping Options:
- Curbside Pickup
- Delivery (via partners like DoorDash)
- In-Store Pickup for online orders
- In-Store Shopping
- Onsite Pharmacy Services: Facilitating the management and pick-up of certain pet medications and preventatives.
Petco’s presence in the Louisville area offers several notable features that enhance the shopping and pet care experience for local residents.
- Comprehensive Specialty Pet Departments: The store is a key resource for the aquatics and reptile communities in Kentucky, offering specific products, habitats, and live pets across a wide range of species, from neon tetras and goldfish to various reptiles.
- Pet Wellness Focus: The in-house Vetco Vaccination Clinic and Dog Training programs underscore a commitment to holistic pet health, offering both physical and behavioral care in a single location.
- Payment Flexibility: Customers benefit from a variety of payment methods accepted, including Credit Cards, Debit Cards, and NFC Mobile Payments, ensuring a smooth and modern checkout experience.
- Digital Integration: The store supports a seamless shopping experience with digital services like in-store pickup and delivery options, allowing customers to shop from home and retrieve their items quickly.
- Community Hub for Adoption: By hosting frequent adoption events, the Petco location actively contributes to local animal rescue efforts, creating a valuable link between rescue organizations and prospective pet parents.
- Access to Wi-Fi: Free Wi-Fi is available as an amenity, which is useful for quickly looking up product reviews, accessing digital coupons, or managing appointments while in the store.
For scheduling grooming, confirming Vetco Clinic hours, inquiring about product availability, or checking live pet inventory, Kentucky residents should use the following contact details for the Petco Eastgate location.
Address: 12695 Shelbyville Rd, Louisville, KY 40243, USA
Phone: (502) 715-4183
Mobile Phone: +1 502-715-4183
The Petco in Eastgate, Louisville, is a compelling choice for Kentucky pet owners primarily due to its unparalleled convenience and comprehensive service model. The fact that a customer can buy premium dog food, get their dog professionally groomed, attend a puppy training class, and get their cat’s annual vaccination done all in one location is an incredible time-saver for anyone with a busy lifestyle. This centralization of services sets it apart from simple retail-only pet supply stores in the region.
While the experiences shared by customers—particularly those involving the specialty pet guidance—suggest that pet parents should come prepared with their own knowledge or be assertive in seeking specialized staff assistance, the overall value proposition is strong. The store offers the necessary structure and resources for pet ownership: quality supplies, accessible preventative health care through the Vetco clinic, and behavioral support via training programs. For the pet owner who values efficiency, a wide selection of products for all pet types (from dogs to tropical fish), and integrated wellness services, the Petco on Shelbyville Road is an indispensable resource in the Louisville area. It's the destination designed to make a pet's happy, healthy life manageable.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
12695 Shelbyville Rd, Louisville, KY 40243, USA
Petco Reviews
groomingfishsuppliesneedscheckcashiercat littertrimmedemployeeadoption
★ 5★ 4★ 3★ 2★ 1I went to buy tropical fish and the guy that helped me was very knowledgeable. He gave me very useful aquarium tips and provided a great service. The told me about his snakes. People like him make a huge contribution to the store, one of my favorite pet stores.
September 20 · Ed QuanWhile the store itself is nice and conveniently located, I’m disappointed in the guidance I received. I came in after my daughter’s goldfish had passed, wanting to start fresh with a new setup. I explained to the associate that I had a brand new 5-gallon tank and was looking for advice on what fish would work best. I was sent home with two GloFish tetras.Within 24 hours, one of them had died — despite me doing everything correctly. I conditioned the water, brought it to the proper temperature, added starter bacteria for the new tank, tested the water levels, and acclimated the fish properly.Only later did I learn that tetras are schooling fish and should be kept in groups of at least five to reduce stress and survive. Because this wasn’t explained to me, I had to return and spend another $50 on more fish, and now I’ll also need to upgrade to a larger tank much sooner than expected.This was especially frustrating after I clearly explained my setup and the fact that we were there to replace a fish my daughter had just lost. Instead of getting the proper education I specifically asked for, I ended up with another dead fish and more expense than I had planned for. I expected clearer guidance and better knowledge from a pet store.
August 17 · Tamara LawsonI had called customer service about my free bag, if I was correct the Rep said I would have a $37 bag of free food. I wasn’t able to get it to work online so I went into the store, the cashier said I only had a $25 credit. Why the difference?
October 01 · Dana MorseNathan helped me get a blue eye lemon pleco ordered to the store. It’s my favorite fish, and my original one died from an ich outbreak caused by another fish so I wanted to get a replacement. When I went to pick it up, they had many other rare plecos in stock and the lady who helped me was fabulous too and asked if I needed any other pleco ordered. Superb customer service from Nathan and the team. Thank you for going above and beyond to help me. I appreciate you all.
March 11 · Cristian LopezHelpful staff good prices great selection of just about everything you would need...
September 23 · M.E.B.
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