Banfield Pet Hospital Introduce
For pet owners in Chandler and the surrounding Arizona East Valley, maintaining the health of a furry family member often starts with accessible and proactive veterinary care. Banfield Pet Hospital, situated inside the PetSmart on East Germann Road, offers a unique model focused heavily on preventive medicine through its veterinary services and the popular Optimum Wellness Plans® (OWP). This location serves as a convenient point of care, blending a comprehensive range of general veterinary services with an emphasis on budgeting routine health costs.
The core philosophy at this Banfield location is centered around early detection and ongoing wellness. Their service menu includes everything from routine vaccinations and comprehensive physical exams to general surgery and advanced diagnostics like ultrasonography and digital radiography. The professional team is dedicated to supporting the full spectrum of pet health, addressing issues from gastrointestinal illness and skin conditions to behavioral advice and end-of-life care. This holistic approach ensures pets in the Chandler area receive consistent, quality medical attention throughout their lives.
A significant aspect of the care model here is the promotion of the Optimum Wellness Plan (OWP). It is crucial for Arizona pet parents to understand that the OWP is a preventive care package—a subscription designed to spread the cost of routine services (like exams, vaccines, and certain diagnostics) over 12 monthly payments, often including discounts on other non-plan services and products. It is expressly not pet insurance, meaning it does not cover the costs associated with unexpected accidents, emergency care, or major illnesses. Prospective clients should carefully review the terms of any long-term plan, as policies regarding cancellation and payment obligations for services already rendered are strictly enforced and can be a point of misunderstanding.
Despite the complexity of the subscription model, many Arizona residents find the OWP valuable for managing the regular, predictable costs of pet ownership, especially for puppies and kittens requiring multiple rounds of care. The hospital's location inside a retail environment provides extended hours and high accessibility, making it easier for busy local owners to prioritize their pet’s routine health needs. Furthermore, the hospital is noted for being an LGBTQ+ friendly establishment, committed to creating an inclusive and welcoming environment for all members of the community.
The facility is committed to providing general, essential veterinary services with the convenience and familiarity of a nationally connected network, ensuring pet health records can be accessed at over 1,000 Banfield locations across the country, which is a major benefit for Arizona pet owners who travel or plan to move.
Location and Accessibility
Banfield Pet Hospital in Chandler East is designed for convenience, situated within a major retail center to make veterinary visits easily integrated into a pet owner’s daily routine.
- Address: 2860 E Germann Rd, Chandler, AZ 85286, USA. The hospital is conveniently located inside the PetSmart store on East Germann Road.
- Planning: To ensure the highest level of care and minimize wait times, appointments are essential.
- Appointment required (for routine visits).
- Appointments recommended.
- Accessibility Features: The location strives to be welcoming and accessible to all clients.
- Wheelchair accessible parking lot is provided for easy access to the entrance.
- Community Inclusion: The hospital proudly supports an inclusive environment and is designated as LGBTQ+ friendly.
Services Offered
The Chandler East location provides a comprehensive array of general veterinary services for the health and wellness of dogs and cats, focusing on proactive and preventive care.
- Wellness and Preventative Care:
- Comprehensive Exams (typically two per year for OWP members)
- Vaccinations and boosters, tailored to your pet’s needs
- Parasite Control (screening, prevention, and deworming)
- Microchipping for permanent identification
- Nutrition Advice and professional coaching
- Diagnostics and Imaging:
- Digital Radiography (X-rays)
- Ultrasonography (Ultrasound)
- Diagnosis and treatment for specific issues, such as Gastrointestinal Illness
- Surgical and Dental Procedures:
- General Surgery (including soft tissue procedures)
- Spays and Neuters (routine surgical sterilization)
- General Dentistry (cleanings, examinations, and oral surgery)
- Specialty and Supportive Care:
- Behavior Advice for common pet challenges
- Coat and Skin Care Treatment
- Medical Grooming (specialized bathing and nail trims, sometimes under anesthesia)
- End of Life Care and compassionate support
Features / Highlights
The Banfield Pet Hospital model offers several distinct benefits and services for the Arizona pet-owning community:
- Optimum Wellness Plans® (OWP): A customizable, subscription-based package designed to simplify the cost of routine, preventive care (including exams, vaccines, and select diagnostic tests) with discounts on other services. This helps local pet owners budget for predictable care.
- Unlimited Office Visits: A key feature of the OWP, providing unlimited scheduled visits to the veterinarian at no additional fee beyond the monthly plan cost. This encourages regular check-ups for early problem detection.
- Convenient Location and Accessibility: Located inside PetSmart, the hospital provides easy access and combined convenience for pet supply shopping and veterinary care.
- National Network Access: As part of a nationwide network, pet medical records are accessible across all Banfield locations, offering continuity of care if an Arizona resident travels or relocates.
- Advanced In-House Capabilities: Equipped with advanced diagnostic tools such as Digital Radiography and Ultrasonography, allowing the team to quickly investigate internal injuries or illnesses.
- Inclusive Environment: The hospital is committed to serving all community members, actively identifying as LGBTQ+ friendly.
Contact Information
For scheduling appointments or inquiring about services, including the details of the Optimum Wellness Plans, please contact the Chandler East location directly.
- Primary Phone: (480) 722-7527
- Mobile Phone: +1 480-722-7527
- Address: 2860 E Germann Rd, Chandler, AZ 85286, USA (Inside PetSmart)
What is Worth Choosing
Banfield Pet Hospital in Chandler is worth choosing for Arizona pet owners who prioritize proactive, routine preventive care and value a structured approach to budgeting pet health expenses. The primary benefit of selecting this location is the ease of access and the comprehensive nature of the Optimum Wellness Plans. For pets—especially puppies, kittens, and those needing frequent health monitoring—the OWP’s inclusion of unlimited office visits can be a significant cost-saver and encourage greater interaction with the veterinary team.
However, potential clients in the Chandler area must approach the OWP with a clear understanding of its limitations, as it is a wellness package, not accident/illness insurance. The value proposition is strongest for those who will consistently utilize the covered preventive services, such as twice-yearly exams, vaccinations, and routine dental procedures included in higher-tier plans. The transparency regarding the plan's policies, especially for cancellation or in the event of a pet’s passing, is an area where clients must be highly engaged, asking for all contractual details in writing to prevent financial surprises.
Ultimately, this Banfield location provides a convenient, professional, and well-equipped option for managing a pet’s essential health and wellness journey. For a busy Arizona pet parent who appreciates a predictable payment structure for routine maintenance and the reassurance of a national veterinary network, the Chandler East location offers a compelling solution for the love, health, and happiness of their companion.
Banfield Pet Hospital Services
Veterinarian
- Behavior advice
- Coat and skin care treatment
- Comprehensive exams
- Digital radiography
- End of life care
- Gastrointestinal illness diagnosis and treatment
- General dentistry
- General surgery
- Medical grooming
- Microchipping
- Nutrition advice
- Parasite control
- Spays and neuters
- Ultrasonography
- Vaccinations
Banfield Pet Hospital Details
Accessibility
- Wheelchair accessible parking lot
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
2860 E Germann Rd, Chandler, AZ 85286, USA
Banfield Pet Hospital Reviews
costplanbabyexamdeskpayblood workcallreceptionistinsurance
★ 5★ 4★ 3★ 2★ 1I had to put my 18-year-old dog Jovi to sleep on May 5, 2025. After years of loyalty to Banfield and keeping her Optimum Wellness Plan active through two states, I was shocked when they told me I’d either need to keep paying monthly or pay $164.85 for services — despite the fact that my pet is deceased and won’t receive any more care.They offered no refund for unused plan services, like exams, dental, deworming, and testing — Their response lacked transparency and, honestly, basic compassion.I’ve spent thousands of dollars at Banfield beyond the cost of the plan, and I expected better. Instead, I was treated like a payment, not a grieving pet owner.Pet parents: ask for every policy in writing, and be cautious of long-term plans. This experience has made my grief even harder.This issue has been resolved.
May 14 · Syringa OrtegaToo expensive and they try to get you to sign up for their “monthly program” which is a rip off! Felt like car salesmen instead of a vet. Plus they want you to pay a $75 office visit fee EVERYTIME your kitten needs a vaccination. That’s ridiculous! Kittens need multiple vaccines…I won’t be going back to them. There are wayyyy cheaper vets out there!
October 09 · Chad McDuffeeCan’t say enough of the Banfield team! With 2 hyper Dalmatians, they are so attentive and patient with my babies and I know they can be a lot of work!! The vets are very knowledgeable on the breed and I know my pups are always in the best hands!
July 03 · Melissa GelotteI love this office! They have been incredibly accommodating during emergencies and always manage to squeeze me in when needed. From the front desk staff to the medical team, everyone here is phenomenal. They’ve helped me get last-minute prescriptions for my dog and have always been there when the unexpected happens.I highly recommend the Banfield membership—I’ve been a member for almost nine years, and it’s absolutely worth it. It has saved me so much money over the years!
February 12 · Danielle HoganThis place took care of me and my family as our dog died. We were all so devistated over the loss. The staff took care of our family as much as they showed love and tenderness as they helped our suffering friend pass away with no pain and ending what would have been long drawn out suffering.They let us stay in our room and took all the time we needed.I am so glad we had The staff Banfield to help us through that terrifying night.We got a card in the mail with hand written notes from the staff a few days later.Banfield has earned my loyalty for life. They are now helping us get started with our new puppy.Thank you Banfield staff!!!
October 05 · John Hess
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